Privacy policy

Ren Aesthetics Wellness values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.
By using the website and services, you are accepting the practices described in this privacy policy. Your use of the website and our services is also subject to our terms and conditions. In this privacy policy, the words "website" refers to the website offered by Ren Aesthetics Wellness, "we", "us", "our" and "Ren Aesthetics Wellness" refers to Ren Aesthetics Wellness and "you" and "user" refers to you, the user of Ren Aesthetics Wellness.
This privacy policy may change from time to time. Your continued use of the website and website after we make changes to this privacy policy is deemed acceptance of those changes, so please check this policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable federal and international laws and regulations and, specifically, with the California Consumer Privacy Act (CCPA).

The personal data of users that are collected and processed through:

(Hereinafter referred to as “Ren Aesthetics”).

Will be under the responsibility and in charge of:

(Hereinafter referred to as "Ren Aesthetics Wellness").

The information we collect from our users helps us to effectively deliver our services, solutions and website and to continuously improve the user experience on the website. These are the types of information we collect:

Information you provide to us. You provide information when you register as a user, provide our telehealth services, purchase a subscription and/or communicate with us through our contact information or contact forms. As a result of those actions, you may provide us with the following information:

• Name

• E-mail address

• Phone number

• Any additional information related to you that you provide to us directly or indirectly through our website.

Ren Aesthetics Wellness will not collect any personally identifiable information about you unless you provide it.

Information Collected Automatically: By accessing and using the website, you automatically provide us with the following information:

• Your IP address

• Browser and device characteristics

• Your operating system

• Referrer URLs

Sensitive information: Sensitive information includes, but is not limited to, information related to a person's health. Certain sensitive user or customer information (health information) is necessary for the proper provision of our services and subscriptions. Ren Aesthetics Wellness's policy is that sensitive information will be treated as confidential information and will be used and disclosed only for the purposes for which it was provided and authorized, unless the user or customer agrees otherwise or the law permits the use or disclosure of this information. By using Ren Aesthetics Wellness services, you consent and agree to the processing and storage of such sensitive information for the uses expressly described in this policy. Sensitive information you provide through our services and subscriptions will never be disclosed or published to unauthorized third parties and will be treated as confidential information by Ren Aesthetics Wellness indefinitely.

Payment Information: Your payment data will be processed by the payment processors available on this website (Stripe, Healthie), which will process and store your data securely and for the sole purpose of processing the purchase of products. Ren Aesthetics Wellness reserves the right to contract any payment website available on the market, which processes your data for the sole purpose of processing transactions within the website.

GOOGLE Analytics: We use Google Analytics provided by Google, Inc. of the United States ("Google"). These tools and technologies collect and analyze certain types of information, such as IP addresses, device and software identifiers, referring and exit URLs, feature usage metrics and statistics, usage and purchase history, media access control address (MAC address), unique mobile device identifiers, and other similar information through the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use GOOGLE Analytics data collection to improve the website and our service.

Social networks: On our website you will find links and functions linked to different social networks or services, where you can share your information. It is advisable to consult the privacy and data protection policy of each social network used on our website.

Personal data provided by users through the website will be retained for as long as necessary to provide the functionalities available on the website or until the user maintains the account on the website or decides to close it or until Ren Aesthetics Wellness closes and deletes the user's account or until the user requests the deletion of his/her data. Ren Aesthetics Wellness may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, Ren Aesthetics Wellness may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.

In general, we use the information we collect primarily to provide, maintain, protect and improve our website and our current services. We use personal information collected through our website as described below:

• User registration.

• Identify you as a user in our system.

• Provide the subscriptions.

• Provide our telehealth services and consultations.

• Process payments.

• Understand and improve your experience using our website.

• Respond to your comments or questions through our support team.

• Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.

• Communicate with you about upcoming events, offers and news about content, products and services offered by Ren Aesthetics Wellness and our partners.

• Ren Aesthetics Wellness marketing purposes.

• Link or combine your information with other data we obtain from third parties to help us understand your needs and provide you with better service.

• Protect, investigate and deter fraudulent, unauthorized or illegal activities.

By registering as a user, purchasing a subscription, using our telehealth services, contacting us through contact forms or our contact information, and providing us with personal information to communicate with you, you consent to our collection, storage and use of your information on the terms contained in this privacy policy. You may withdraw your consent at any time by sending us your request through the contact information or contact page.

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.

Third-Party Service Providers: We use third party services to perform certain functions on our website. Some of these functions and services are: Building and hosting the website, processing payments (Stripe, Healthie), performing tracking and analytics functions on the website (Google Analytics), sending emails, marketing services and search results.

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.

Email marketing: We use the information provided by users to conduct marketing campaigns and send relevant information about our products and services. By registering as a user on the website, you authorize us to use your information for email marketing. We will use third-party services and website to perform email marketing, so we may share certain information with some of these third parties for the sole and exclusive purpose of sending our emails.

SMS text messages: We use SMS text messages to send various types of messages, such as notifications about our services or special content. By purchasing a subscription and opting to receive SMS text messages from us, you agree to these terms and conditions.

By entering your phone number on the payment form and subscribing through our subscription form, you consent to receive SMS text notifications from us. Please note that your consent to receive or not receive these messages is not a condition of any purchase on our website. Your phone number, name and purchase information will be shared with the SMS marketing platform we use. When sending text messages, your phone number will be shared with our applicable text messaging carrier in order to fulfill the sending and delivery of messages.

If you wish to unsubscribe from receiving text messages and marketing notifications, please respond with a STOP to any SMS message we send you. You understand and agree that alternative methods of unsubscribing, such as the use of alternative wording or requests, will not be considered a reasonable means of unsubscribing. Message and data usage fees may apply. If you have any questions, you may contact us for more information.

Business Transfers: In the event Ren Aesthetics Wellness creates, merges with, or is acquired by another entity, your information will likely be transferred. Ren Aesthetics Wellness will send you an email or post a prominent notice on our website before your information becomes subject to another privacy policy.

Protection of Ren Aesthetics Wellness and Others: We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of Ren Aesthetics Wellness, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Anonymous Information: Ren Aesthetics Wellness uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the Platform to potential business partners and other unaffiliated entities. This information is not personally identifiable.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide through the website and website. If transactions are processed on the website, transaction information is transmitted to and from the website in encrypted form using industry-standard SSL connections to help protect such information from interception. We restrict authorized access to your personal information to those persons who have a legitimate need to know that information and to those persons you have authorized to have access to that information. Ren Aesthetics Wellness follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Ren Aesthetics Wellness receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Ren Aesthetics Wellness strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Users who provide information through our website, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:

Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.

Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.

Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.

Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.

Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.

Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.

Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or owners of the personal data they provide through the website can exercise these rights over their personal data at any time and without any limitation by sending us their request through our contact information.

We comply with the requirements of the California Consumer Privacy Act (CCPA), regarding the protection of children's personal information. We do not collect information from children under the age of 13. If we learn that a child under 13 has provided us with personal information, we will take immediate steps to delete that information.

Except as expressly included in this privacy policy, this document addresses only the use and disclosure of information Ren Aesthetics Wellness collects from you. If you disclose your information to others, whether other users or Ren Aesthetics Wellness vendors, different rules may apply to their use or disclosure of the information you disclose to them. Ren Aesthetics Wellness does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Ren Aesthetics Wellness is not responsible for the privacy or security practices of other Internet website, including those linked to or from the Ren Aesthetics Wellness website. Ren Aesthetics Wellness encourages you to ask questions before disclosing your personal information to others.

If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us using the contact information below